Delete your Cardletics account
Here you can find out how to delete your Cardletics account and the associated user data.
1. How to delete your account
The fastest way to delete your Cardletics account is directly in the app under Settings → Delete account. The technical account-deletion process is triggered immediately there.
Alternatively, you can send a deletion request by email to support@cardletics.com. Where possible, use the email address registered with Cardletics so that we can identify your account reliably.
Suggested subject: Cardletics account deletion
2. Data that are deleted
After the account has been identified, we delete in particular:
- your user account and login assignment,
- your profile, username and profile information,
- your card, inventory, progress and game data,
- friends, group, chat and social data where associated with your account,
- location/nearby data where associated with your account,
- health, fitness and movement data where stored by Cardletics.
3. Data that may be retained for longer
Certain data may need to be retained for longer for legal reasons, for example where statutory retention obligations apply or where the data are required for billing, fraud prevention, security or legal claims.
This may include purchase, payment, tax or transaction records. Such data are retained only to the extent necessary and only for legally permitted purposes.
4. Processing time
When you delete your account directly in the app, the technical account-deletion process is triggered immediately. Manual deletion requests sent by email are handled as quickly as possible and generally within 30 days after the account has been successfully identified.
5. Contact
Email: support@cardletics.com
More information is available in our Privacy Policy.